Our Story
Founded right here in Michigan, Keystone Property Management was built on one simple idea:
owning rental property should be rewarding — not stressful.
We saw too many property owners struggling with unreliable tenants, unexpected maintenance issues, and poor communication from management companies. So, we decided to create something different — a company grounded in integrity, transparency, and local expertise.
Today, Keystone proudly serves homeowners, investors, and tenants across Michigan — from Detroit and Ann Arbor to Grand Rapids and Lansing — helping our clients protect their investments and build long-term value.
Our Mission
To provide property owners with peace of mind and tenants with exceptional living experiences through reliable, transparent, and technology-driven management.
At Keystone, we treat every property as if it were our own. That means clear communication, honest accounting, and a proactive approach to care and maintenance.
Our Values
We believe a strong foundation starts with strong values — the keystones of our success:
🧱 Integrity – We operate with honesty and accountability in every interaction.
🕰️ Reliability – Property owners and tenants know they can count on us.
💬 Communication – We keep you informed with real-time updates and accessible service.
⚙️ Innovation – We leverage modern tools and automation to make management simpler and smarter.
🏡 Community – We’re proud to support Michigan neighborhoods and local vendors.
Meet Our Team Our experienced team combines real estate knowledge, maintenance expertise, and a passion for customer service. (You can add headshots and short bios for each team member here.)
Randall Ward – Founder & Managing Broker With over 15 years in Michigan real estate, Randall founded Keystone Property Management to help landlords achieve true passive income through trustworthy and efficient management.
Lisa Thompson – Property Manager Lisa ensures every tenant and owner receives responsive, personalized service, handling everything from leasing to inspections with care and professionalism.
Michael Reed – Maintenance Coordinator Michael oversees all property repairs and vendor relationships, ensuring every issue is handled quickly and cost-effectively.